Overview

‍Docety, an Italian e-learning company, offers live and recorded seminars tailored to professionals and students seeking engaging and interactive learning experiences. As the platform grew in popularity, the need to maintain respectful and professional conversations during seminars became critical. To address this challenge, Docety partnered with AKOOL to implement Jarvis, an AI-powered moderation tool designed to ensure appropriate and constructive interactions in real-time.

Challenge

‍With a growing number of live seminars, Docety faced difficulties moderating conversations effectively. Manually reviewing live chat and voice interactions required significant resources and often resulted in delays or missed inappropriate content. Ensuring a positive environment for learners and instructors alike was paramount, and the company sought a scalable solution to maintain the quality and professionalism of seminar discussions.

Solution

‍Docety integrated AKOOL’s Jarvis technology into their seminar platform to automate conversation moderation. Jarvis utilized advanced AI to detect inappropriate or disruptive comments in text and voice interactions, addressing issues instantly without interrupting the flow of the seminar. This integration allowed Docety to maintain a professional learning atmosphere while minimizing the burden on their support staff.

The solution also included adaptive learning features, where Jarvis continuously updated its moderation parameters based on the specific needs of Docety’s seminars. This ensured the moderation system aligned with the platform’s unique tone and standards.

Results

‍The implementation of Jarvis yielded impressive results for Docety’s seminar offerings. The automated moderation system significantly improved the overall seminar experience by fostering a safe and respectful environment. Attendees appreciated the smoother interactions, leading to increased engagement and satisfaction.

Additionally, Jarvis reduced the reliance on manual intervention, cutting operational costs and allowing Docety’s team to focus on enhancing their educational offerings. The scalable nature of the solution positioned Docety to support larger audiences without compromising the quality of interactions.